Some items in our store may be offered to you as a Pre-Order or Try Before You Buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can’t cancel the order. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a Try Before You Buy Item, we authorize your payment method before fulfilling the order – however you will not be charged for your order up front. Instead, you will have 7 days from the day you receive the item to decide if you want to keep it or return it. If you wish to return the item, you must email firstname.lastname@example.org with ‘RETURN’ in the subject line within 7 days of receiving the item, explaining that you wish it return it and why. Once a confirmation email is sent to you in reply, you have another 2 business days to issue the return of the said item by your selected delivery system (E.g. Australia Post). Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount. You are required to pay for all shipping costs.